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Shared responsibility

What Netstream is responsible for and what you are responsible for

The principle

The security and operation of our services are based on shared responsibility. Netstream provides a secure infrastructure, defined protection mechanisms and the operation of the agreed services.

You are responsible for how you use the services, for your users and for your data. Exactly what falls within whose area depends on the service you have booked or is set out in the individual service agreement.

Overview

Area Netstream Customer
Infrastructure and data centre Operation, physical security, redundancy –
Platform and services Operation, monitoring, updates and patches within the scope of services Configuration in line with Netstream's requirements
Users and access Implementation of changes, blocking in an emergency Naming authorised persons, requesting and promptly reporting joiners and leavers
Data Processing in accordance with the data processing agreement Classification, protection and backup of your own data
End devices and connection – Provision and maintenance of end devices, network and internet connection
Your own infrastructure – Protection against unauthorised access, state of the art
Compliance with policies Provision of the policies Compliance by your users, incl. the Acceptable Use Policy
Security incidents Coordination of measures, instructions for action Immediate reporting of incidents and suspected incidents

Data backup

You retain control over your data and are responsible for backing it up. 

If you pass on services

If you provide our services to your own end customers, for example as a partner or managed service provider, you must impose the applicable terms of use on them in at least an equivalent form. You remain responsible to Netstream for their compliance.