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Invoices and billing

How we bill, how you receive your invoices and what applies to payment.

Billing

How and how often we bill depends on the service. Depending on the service, we charge based on usage, as a recurring flat fee or in advance for a contract term. What applies to your service is stated in the offer or service agreement.

Sending of invoices

You receive our invoices by email from the sender epay@netstream.ch. Each invoice email contains the invoice as a PDF attachment and a direct link to the online view. 

To make sure invoices do not end up in your spam folder, we recommend adding this address to your list of trusted senders.

Usage data (UDR)

For usage-based services, we add detailed usage data (Usage Data Records, UDR) in table form to the invoice. You can find this in the online view of the invoice.

Invoices in the Netstream Hub

You can find an overview of all your invoices in the Netstream Hub at hub.netstream.ch/rechnungen.

In the company overview, you can change the email address to which we send your invoices. We recommend a shared address, such as your accounting department's, so that invoices still arrive when someone is away.

rechnungsinfp

To add or change the billing address, click the pen icon at the top right of the box.

Payment

Invoices are usually payable within 30 days of the invoice date. The payment terms set out in our General Terms and Conditions apply.

Beware of fake invoices

You only receive invoices from Netstream from epay@netstream.ch. If you receive an invoice from a different sender or with different payment details, please do not pay it and contact our helpdesk.